Once a problem has been identified and corrections made to the application, the resolution of the problem should be documented and placed, along with the original problem documentation, in some form of log. In this way, similar problems encountered at a later date may be more easily identified and resolved by reference to the log.
Step #6: After resolving the problem, document the resolution for future reference.
Logging systems for such information may range widely in complexity and sophistication, from simple paper files to automated database systems with keyword search capabilities. The level of system implemented by a development organization is dependent upon cost and the perceived productivity benefit to be gained from such information; organizations with an ongoing involvement in the development of complex Presentation Manager applications will derive greater benefits than those with only a single development project.